CARGOCONNECT-JUNE2026 - Flipbook - Page 81
}Connecting
Airlines, Cargo and
Global Trade~
Modern GSSAs have moved beyond capacity sales to become true
aviation partners, driving market intelligence, deepening customer
engagement, streamlining operations, and delivering tech-driven
cargo solutions for international airlines. Smiti Suri meets Aviraj
Rathi, Managing Director of Namaste Group, to explore the
changing landscape of airline representation, air cargo partnerships,
digital innovation, infrastructure-driven growth, and key opportunities
in India’s evolving aviation logistics industry.
I
ndia’s aviation and cargo sectors are witnessing signi昀椀cant growth. How do you see the
current market landscape?
India’s aviation and air cargo sectors are evolving
rapidly due to rising passenger and cargo demand, driven
by expanding connectivity, booming e-commerce, and
infrastructure upgrades. This opens new opportunities
for providers to deliver seamless, end-to-end solutions
that meet the demand for faster, more transparent
experiences.
Namaste Group today operates across multiple
verticals, including aviation, cargo, travel,
hospitality, and wellness. How important is
diversi昀椀cation in today’s market environment?
Diversi昀椀cation is vital as customers seek integrated
experiences. By creating synergy across aviation,
cargo, travel, hospitality, and customer care, we
ensure operational excellence and adaptability to
changing needs.
Air cargo is becoming increasingly important for
global supply chains. What trends are shaping
this segment?
Air cargo is now central to global supply chains. Rapid
inventory turnover, time-critical deliveries, pharmaceutical logistics, and specialised cargo handling are
all accelerating demand, especially with e-commerce
growth. Leaders will distinguish themselves through
speed, transparency, expert handling, and digital
coordination.
Technology drives operational excellence and customer satisfaction. Customers expect instant updates
and seamless interactions, making digital tools essential
for tracking, work昀氀ow, and engagement.
India is investing heavily in aviation infrastructure. How do you see this impacting the
industry?
Infrastructure expansion is fueling powerful growth
in aviation. New airports, advanced cargo terminals,
regional links, and government initiatives are strengthening India’s ecosystem—boosting e昀케ciency and positioning
India as a potential global hub. Customers now demand
convenience, fast responses, and reliability. Delivering
consistent, tech-enabled, and personalised service is
key to lasting relationships. Companies must innovate
to keep pace with changing expectations.
What is your outlook for India’s aviation and
integrated service sectors over the next few
years?
India’s aviation and integrated services have strong longterm prospects, shaped by growth, digital innovation,
and evolving customer needs. Remaining challenges
include regulation, infrastructure, talent, and compliance. Industry leaders will integrate technology and
customer focus to meet these head-on.
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