CARGOCONNECT-JANUARY2025 - Flipbook - Page 33
Air Cargo 2.0: Digital
Transformation for Reduced
Risks and Increased Ef昀椀ciency
The most signi昀椀cant driver of ROI is customer satisfaction.
With the advent of cloud-based technology, the air cargo
industry now bene昀椀ts from real-time visibility, including
ETAs for ULDs and shipment status updates. This enables
us to answer not only “Where’s my stu昀昀?” but also the
more critical question, “How’s my stu昀昀?”—a vital concern
for high-value goods and pharmaceutical shipments.
Next-generation equipment tags and readers help
monitor the location and condition of ULDs, tracking
factors such as temperature, humidity, light, movement,
security, and chain of custody. As such, it is evident that
technology has signi昀椀cantly reduced risks and provided
businesses with substantial cost savings. With digital
workflows, human error has been minimised, and
delays are much more manageable.
However, the feasibility of implementing digital
solutions depends on a company’s self-awareness,
priorities, target audience needs, and budget.
Industry Stakeholders Evolving
to Meet the Demands of Faster,
More Visible E-Commerce
The rapid growth of e-commerce has prompted the
air cargo industry to adapt quickly in order to meet
the demand for fast and reliable product deliveries. As
consumer shopping habits evolved, certain shipping
methods became outdated, yet this shift presented a
signi昀椀cant opportunity for air cargo.
In response to this increased demand, logistics
companies have heavily invested in expanding their
air cargo capabilities. With revenue growth driven
by the surge in air freight demand, companies are
adding more freighter operators as partners, upgrading
infrastructure, and implementing cutting-edge logistics
technologies. The air cargo industry now plays a crucial
role in meeting the fast-paced needs of e-commerce,
ensuring the e昀케cient delivery of goods.
We are witnessing a shift in customer expectations—today’s consumer demands faster, more e昀케cient
and more transparent services. Digitalisation has bridged
this gap, providing real-time information, reducing
manual errors, and speeding up document processing.
To stay competitive, businesses must support this
evolving mindset and embrace change. They need to
examine internal processes, identify bottlenecks, and
make necessary adjustments. Any investment aimed
at improving customer satisfaction is ultimately a
pro昀椀table investment, and that’s the key to success.
Balancing Risk and Opportunity
by Adopting A Strategic
Framework for Decision-Making
Every business must proactively identify potential
uncertainties and disruptions, ensuring there’s no
last-minute scrambling when challenges arise. By
leveraging robust real-time data, companies can simulate
scenarios for the short, medium, and long term. While
each disruption presents its own set of challenges, they
can generally be divided into two categories: known
and expected challenges, and completely unknown
disruptions.
For expected challenges, well-defined KPIs and
a range of potential solutions can guide the creation
of e昀昀ective response scenarios. Clearly articulating
the expected outcomes of each option and evaluating the actions taken to mitigate risks helps enhance
decision-making. This process enables teams to grasp
the “butter昀氀y e昀昀ect”—understanding how each small
decision can have signi昀椀cant consequences.
Unexpected disruptions,
however, are more complex. With
numerous variables at play, supply chain planners must quickly
eliminate ine昀昀ective options that
fail to meet KPIs.
Key indicators to regularly
monitor include:
* On Time In Full (OTIF) Rate
* Transportation Spend
* Inventory Turnover
* Capacity Utilisation
* Delayed Shipments
* Port Congestions
* External Supply Chain
Disruptions
Time-Critical
Excellence in
the Express
Distribution-led Air
Cargo Sector
By expanding our presence
with new offices in key
trade hubs across India,
we provide enhanced
access to Indian shippers.
Recently, we opened a
new branch in Goa and
relocated our Belapur
office to Navi Mumbai.
We are committed to ensuring
our solutions remain at the forefront of innovation, constantly
evolving to meet the dynamic
nature of the industry. A key element of our approach is
the ability to proactively respond to any disruption, even
those with subtle indicators, by leveraging real-time data
and staying attuned to emerging trends. This foresight
is where the expertise of our experienced professionals
comes into play. Beyond monitoring developments, they
provide continuous support to our clients, taking into
account their speci昀椀c business needs, market conditions,
potential risks, and the strength of our partnership.
We maintain open communication channels with all
stakeholders to ensure seamless coordination.
By expanding our presence with new o昀케ces in key
trade hubs across the country, we provide enhanced
access to Indian shippers. Recently, we opened a new
branch in Goa and relocated our Belapur o昀케ce to Navi
Mumbai, positioning ourselves strategically to support
shippers utilising the soon-to-be operational Navi
Mumbai airport. We understand that e-commerce and
express parcel deliveries, which are driving the growth
of the air cargo sector, have very stringent ETAs. Many
high-value goods, including odd-dimensional items, fall
under this category. To address this, we o昀昀er our niche
service for ‘time-critical’ shipments. Our time-critical
team works around the clock, ensuring that shipments
meet tight deadlines without compromise.
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