CARGOCONNECT-AUGUST2024 - Flipbook - Page 68
| LEONARD RODRIGUES
In markets like India, where spot
arrangements have been the norm,
there’s now a growing interest in
committed block spaces or other
arrangements offering greater
predictability. This shift reflects
a desire for more stability and
assurance in securing necessary
capacity amidst market volatility.
This transition underscores the
importance of anticipating market
trends and adjusting strategies
accordingly to maintain operational
efficiency and competitiveness.
overall performance. Ultimately, our priority
is to work with partners who deliver the
best onancial results and customer access,
and their technological capabilities naturally
contribute to achieving these objectives.
Could you brieny take us through your
focus on leap-frogging technical and
technological opportunities to boost
logistics prowess?
The capability to process air freight faster
and more efficiently reaffirms our position as a leader. By processing enquiries in
real-time, generating quotes for shippers
in seconds and displaying them in their
own customer portals, we have fostered
technological advancements for full visibility
within the industry.
We prioritise booking platforms that can
promptly assist customers, especially during
potential surges in demand. Currently, we
maintain an advantage in terms of digital
air cargo bookings via e-booking platforms
like cargo.one and WebCargo by Freightos.
68 | CARGOCONNECT AUGUST 2024
Additionally, we ofer all the features found
on these booking platforms as standard
on our Etihad portal, thus providing the
simplest booking experience available, with
remote access to our host system.
In markets where new-generation
preferences prevail, simplicity and online
accessibility are paramount. Our booking
portal is regularly updated and enhanced,
with innovations like pre-booking added
annually. Fortunately, we have suïcient
control over our technology oferings, eliminating the need for customers to explore
other options.
Continuous improvement is the name
of the game, and while our technology is
always advancing, there are numerous
hurdles within the operational chain. Looking ahead to the next year or two, our focus
will be on reoning and expanding features
to optimise performance.
Amidst the burgeoning landscape of
technical and technological advancements,
how do you position yourself to capitalise
on emerging opportunities and swiftly
adapt to the dynamic shifts in the market?
We ormly believe in the superiority of our
services, and we have compelling reasons
to support this belief. While we refrain
from engaging in contests to determine the
absolute
