CARGOCONNECT-AUGUST2024 - Flipbook - Page 66
LEONARD RODRIGUES |
Head of Revenue Management and Network
Planning – Cargo, Etihad Cargo
Our strategy revolves around being the
preferred air cargo partner
Throughout Etihad Cargo’s journey,
innovation alongside quality and
compliance have been core components
of the carrier’s vision of being the air
cargo partner of choice. Building on the
significant improvements, Etihad Cargo
continues to enhance transportation
expertise and customer centricity, with
smarter and more efficient solutions
that boost service levels for the
carrier’s customers and partners. This
combined with advanced tech-driven
solutions is creating an informationrich network, connecting forwarders
and shippers for better cargo planning
and forward operations, providing a
more seamless end-to-end experience,
thus improving business productivity.
Leonard Rodrigues, Head of
Revenue Management and Network
Planning – Cargo in a conversation
with UPAMANYU BORAH, reflects on the
carrier’s performance and commitment
to making the transportation of cargo
smarter, more reliable and efficient,
by proactively addressing customers’
requirement with more customerfocussed data and automating
solutions that foster and empower
immediate response actions. Rodrigues
says optimum service delivery, which
Etihad Cargo pioneers, is derived
from continuous improvement
of processes—by strategising on
renewed mandates, adding value to
current partnerships, and effectively
identifying new opportunities and
avenues to collaborate and expand.
66 | CARGOCONNECT AUGUST 2024
M
arket volatility is something
that is out of anyone9s control.
So, what should market players
do and particularly, what is
Etihad Cargo doing to mitigate the risks
coming from that while going about the
goals you have set?
While we can9t always control market nuctuations, we can proactively engage with
customers to ond solutions that align with
their needs. This often involves adjusting
agreements or formats to accommodate
changing circumstances. When unexpected
spikes in rates occur, it creates challenges in
securing the necessary capacity at desired
rates. This underscores the importance of
agile strategies and proactive communication
to address evolving market conditions and
ensure continuity in operations.
In markets like India, where spot
arrangements have been the norm, there9s
now a growing interest in committed block
spaces or other arrangements offering
greater predictability. This shift renects a
desire for more stability and assurance in
securing necessary capacity amidst market
volatility. As industries evolve and face new
challenges, adaptability becomes crucial,
