CARGOCONNECT-APRIL2026 - Flipbook - Page 54
Dennis Lister
Senior Vice President– Product and Innovation, Emirates SkyCargo
}THE REAL FOCUS AT EMIRATES
SKYCARGO IS ON DELIVERING HIGH
SERVICE STANDARDS~
As global trade lanes evolve and supply
chains demand greater reliability, the air cargo
industry is increasingly defined by its ability
to balance capacity, specialised handling,
and digital agility. On the sidelines of an
air cargo industry gathering held in March,
Dennis Lister, Senior Vice President
– Product and Innovation at Emirates
SkyCargo, outlines how the freighter division
of the world’s largest airline is redefining
competitiveness beyond mere uplift by
focussing on service quality, specialised
product offerings, and infrastructure that
safeguards cargo integrity across complex
global networks. The discussion also delves
into the growing importance of digital
platforms, predictive monitoring, and agile
network planning tailored for high-growth
markets like India. As part of this detailed
exchange, GANDHARV SHARMA captures
Emirates SkyCargo’s evolving product and
innovation roadmap as the industry moves
toward smarter, more connected, and
customer-centric air freight solutions.
“We are introducing
additional digital tools,
including online payment
solutions. Over the past
year, systems have been
implemented that allow
customers to make secure
digital payments through
links and online channels,
reflecting the demand for
faster and more convenient
transactions.”
54 | CARGOCONNECT APRIL 2026
